By April 1, 2030, the Delhi Government has mandated an electric fleet for trailer aggregators and food delivery companies

By April 1, 2030, the Delhi Government has mandated an electric fleet for trailer aggregators and fo ...

The Delhi governments have drafted an aggregate policy that calls for cab companies, food delivery companies, and e-commerce businesses to convert to an all-electric fleet by April 1, 2030, and proposes a fine of Rs. 50,000 per vehicle if a business fails to make the transition.

The Delhi Motor Vehicle Aggregator Scheme is now available on the Ministry of Transport's website, with the government inviting views on the program within the next three weeks.

The proposed guideline establishes guidelines for cab aggregators to follow in addressing errant drivers.

The Aggregator shall be required to take appropriate action against the driver partners who have 15 percent or more complaints for their rides in a period of one month. The data so referred shall be stored/collected by the Aggregator for at least three months from the date of service provided.

The agency must undertake remedial trainings and corrective actions for drivers who received a rating less than 3.5 in less than a year.

The Aggregator should provide quarterly reports to the Transport Department and GNCTD about driver ratings and grievances, and all records concerning driver ratings and grievance registration should be available for inspection by the Transport Department/authorised officials of GNCTD, according to the report.

The document contains recommendations and points on licensing and other aspects for aggregators providing passenger transport services and for regulation of other delivery aggregators providing delivery service of goods and commodities, including last-mile delivery providers in the national capital.

The policy requires that ten percent of all new three-wheelers boarded by cab aggregators should be electric within the first six months of their notification, and 100 percent within four years of the scheme's notification.

After three years of the scheme's notification, all new three-wheelers boarded for passenger transportation by the aggregators shall be electric three-wheelers. Further, the Aggregator shall be required to transition to an all-electric fleet by April 1, 2030, and the existing conventional vehicles shall be liable for fines and challan.

Similar to four wheelers, five percent of the new fleet purchased by aggregators within six months of the announcement of the policy should be electric, according to the organization, which should expand to 15 percent within nine months, 50 percent by the end of one year, 75 percent by the end of three years, and 100 percent by the end of four years.

The Aggregator shall not be permitted to register any new on-boarded automobile unless the Aggregator meets the minimum electric vehicle fleet requirement before April 1, 2030, and the aggregator shall be liable to pay a monetary fine of Rs. 50,000 per vehicle.

The aggregators shall be permitted to charge a fare with maximum surge pricing, but it should not exceed the base fare as specified by the Transport Department and GNCTD from time to time.

A provision in the policy states that aggregators who offer on-demand passenger transportation must ensure the correct functioning of the GPS installed in the vehicle and provide prompt resolution to any issues that may arise in its operation.

Aggregator shall ensure that the Driver performs the job as assigned on the app and, in case of violation of the same, shall notify the Driver and the Rider on their respective mobile applications. Aggregator shall establish a mechanism on the App to ensure that the Driver's identity is the same as the one enlisted with the Aggregator, through verification or confirmation from the Rider.

While stating that the app developed by the aggregator must be compliant with the laws, the group added that aggregators who provide passenger transport services shall establish call centers with valid telephone numbers and operational email addresses displayed clearly on the app with 247 operations wherein assistance shall be provided to the end-user and the driver in English and Hindi languages.

Aggregator shall maintain the driver's safety in any untoward situation or incident which may have arisen as a result of an act or omission on an assigned trip.

In any circumstance where the end-user has filed a complaint against the driver, or services provided by an aggregator, the policy also seeks to empower the Transport Department to demand information and documents from the aggregator.

Notwithstanding anything contained in this paragraph, the Transport Department, GNCTD, shall provide access to a web-based portal for the Aggregator to update the details of cars and drivers who have been integrated with them from time to time.

Aggregators engaged in passenger transport must establish an operating center or Command & Control Center (CCC) or Information Center in the national capital that will be functional 247.

The Operating Centre/CCC should be able to follow all of the drivers and their vehicles on-boarded by the Aggregator at any given time. All data regarding the Origin-Destination of any trip offered through the app, Route of the trip, and the status of the panic button should be available, according to the organization.

With regard to all the complaints/complaints filed by the rider(s)/consumer(s), the Operating Centre/CCC should be able to access and provide all data through a portal access of the aggregator to the Transport Department.

The Operating Centre/CCC should be able to view all data concerning the number of vehicles in use, the number of state vehicles providing services in the NCT of Delhi, and the number of trips taken from the NCT of Delhi, and further analytics of the data. Such data may be required by the Transport Department, GNCTD, with prior written input.

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