Managing a complex workforce has never been a difficult task, and the epidemic only made it even worse. Not only have hiring, firing, payroll, and benefits become more complex, but work-from-home and productivity continue to exert pressure, particularly at a time when the business slows down and increasing the need for workforce flexibility.
However, it is imperative that innovation be pursued, and in this case organizations are using artificial intelligence (AI) to lessen the burden on traditional human resource management systems, but also to engage the workforce in innovative ways. These tools are far from putting humans out of work, but they are also assisting individuals in improving their work-life balance.
Working smarter with AI
According to Srikanth, AI is changing workforce management in three key ways. First, it is providing a more accurate labor demand. Most line-of-business managers are too preoccupied with daily staffing and scheduling analyses, however. AI is quite adept at predictive analysis, and can provide important insights into future trends.
Second, AI may increase employee productivity and satisfaction. Again, effective scheduling and scheduling can be more effective, without conflicts and duplication, and time off can be utilized more effectively both for employees and the business.
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Final, AI has the capability to better assess performance and make recommendations on assignments and advancements, thus leading to a more effective and efficient work hierarchy.
New generations of intelligent platforms have entered the channel, mainly because of this less-rigid organizational style. A company called Fiverr recently unveiled the Togetherr platform that allows individuals to select their creative teams according to personality profiles, work experience, and other data points. The Creative Genome, a proprietary technology, is used to create a more effective, less-cost, and more accurate team building than traditional agency-of-record methods.
Because of the subjective nature of data prep, any AI platform is only as effective as its data, so industry experts like Juanita Coley, the founder and CEO of Solid Rock Consulting, recommend implementing strong data validation tools in any intelligent WFM program. This is rather an art than a science, but it can be effectively implemented with a few key elements. For one, checks and balances are also necessary to ensure smooth transitions between high and low volumes.
All of this should not only benefit the organization, however also the employees. Dominic Fitch, an expert and head of creative change at Impact International, notes that AI can help reduce workloads by taking over tedious, repetitive tasks, and it may even instruct people to stop working if, as many home workers have discovered, they cannot seem to disconnect from their jobs.
There are other strategies to train AI to be on the lookout for new opportunities and opportunities that match the individual''s knowledge and skillset. AI can also be invaluable in managing subordinates calendars, schedules, and other work tools in order to ensure maximum cohesion and flexibility.
As the modern workforce enters the new economy, we shouldn''t expect a workplace nirvana only because AI is on the job, but there''s also the need to believe that technology will assist in solving many of the challenges facing the workforce.
Working effectively is a matter of time management, and the less time employees spend on non-productive or unnecessary work, the greater the benefit they will, and the company.