The original SMART system was developed in the 1990s in order to assist computer users in avoiding unexpected hard drive failures. In the subsequent decades, this notion of Self-Monitoring, Analysis, and Reporting Technology has expanded far beyond the 1s and 0s on magnetic platters. The concept and lowercase version of the name is now applied to everything, from coffeemakers to buildings.
Smart devices have easily assimilated into consumers lives, but businesses often labor to integrate this approach into organizational processes and practices. Technologies such as artificial intelligence (AI), internet of things (IoT), and machine learning make smart devices and systems even more powerful and effective. The complexity hampers organizational efforts to become the smart enterprises needed to compete and succeed long-term. However, best practices have been developed to help alleviate the problem.
1.Establish guiding principles
If they don''t have a map to guide them in the right direction, enterprises may wander aimlessly. This step is particularly critical to smart technologies, because they are dependent on mutual connection. One incorrect turn may totally put you off course.
A number of organizations must include organizations that follow these guidelines.
Construction Incorporate sustainability in every step of the process; prioritize efficiency in all areas; ensure users'' satisfaction; adapt to changing preferences; and engage with the user and the community in a meaningful way.
Advanced cybersecurity helps ensure security and security for all entry points; learn from data to anticipate the needs of users and facilities; and ensure accessibility and interoperability throughout the organization.
Experience Create inclusive persona experiences for all affected stakeholders, from employees to customers, to executives, or communities; personalize user experiences; reduce user friction and barriers; and create an environment conducive to productivity.
2.Take a systems design approach
In order to resolve complex problems like sustainability, a new model is necessary. Integrated systems design allows you to identify real problems rather than temporarily alleviate symptoms. Enterprises can deconstruct complex problems into their constituent components. Frameworks then help sort through the tangle of interactions that influence how the whole system operates.
In this instance, organizations look holistically at the systems, processes, and personas that must be addressed rather than focused on individual systems or usage cases. Applied systems design takes into account interfaces, architecture, and data points based on problem type and context.
This will imply that, in the end, practical solutions will be accepted by the users and society as a whole.
The design and architecture of privacy is designed to help organizations thrive on existing policies and regulations. Privacy is a critical component in all business processes, applications, products, and technologies.
A variety of concepts are included in privacy by design, including:
- Privacy Make this the default mode.
- Functionality and data privacy Value both equally.
- End-to-end security Incorporate across the information life cycle.
- Transparency and visibility Provide to all stakeholders.
4.Define and enforce clear security guidelines.
Security must be emphasized at all stages to ensure user trust, like privacy. Design provides a platform to develop clear guidelines.
In a centralized or federated structure, identity services must include key stakeholders, employees, customers, partners, and provide flexibility wherever necessary.
To bridge gaps in traditional perimeter-based security, a zero trust approach was not designed with today''s hybrid cloud and edge systems in mind. This approach allows an organization to use security controls and checks across all architectural components and interactions.
Different tools and strategies are required for multi-cloud and data security. Enterprises can benefit from autonomous techniques that will be effective in terms of security as code, policy as code, and monitoring.
5.Adopt a micro-change strategy
Although the barriers are too high or at least they appear that way, more Agile approaches make greater progress than if you attempted to climb a mountain in one leap. A series of small, irreversible changes may produce compound effects and provide exponential results.
Employees are encouraged by nudges rather than shoves to achieve long-term goals. Each success is build on the other. Changes in management begin to fall.
For smart technology and sustainability efforts, this belief is critical. The rapidly evolving nature of the technology, such as AI, IoT, and cloud, lend themselves to smaller and frequent advances. In addition, sustainability goals tend to be long-term, with many intermediar steps in-between.
This strategy may help combat common change management difficulties, where employer angst and resistance expose potentially effective intentions.
Corey Glickman is the CEO of Infosys'' Global Sustainability and Design Consulting Services.