Not all organizations have achieved enough to maintain a balance between remote working and security.
According to research, 67 percent of business-related cyberattacks targeted remote workers, resulting in a loss of confidential data, interruption of daily operations, ransomware payout, financial loss or theft, or the theft of intellectual property.
As remote and hybrid work create new security issues, many organizations are considering Desktop-as-a-service (DaaS) solutions to provide secure remote access to critical resources.
One of the key reasons is that DaaS solutions enable users to connect to virtual apps and desktops without accessing data locally on the device, making it more difficult for cyber criminals to steal sensitive information, while also allowing security teams to enable zero-trust network access for apps.
The following is a later version of the conversation.
Employees from Minahan used to come to the office every day and work from company-owned properties. Today, they may be working at home, at work, on the road, and anywhere in between using unsecured personal devices and networks. It also opened a broad spectrum of challenges that IT must manage.
Employees who are away from the traditional office setting often prefer to utilize their own devices. And it is difficult to understand how secure these devices are. And then you need to look into all the techniques you need to get done.
We conducted some research that found that 66 percent of employees are using more communication and collaboration tools than they were prior to the epidemic. In addition, more than 90% of IT shortcomings are application-based.
Think of digital workspaces as a secure environment where everything happens. Whether people are working in the office or remotely, they are always connected to a virtual desktop from a datacenter either on-prem or in the cloud.
When someone is in a coffee shop and their laptop is stolen, there is no data on them.
Minahan: The right digital workspaces can offer a unified, secure and simplified work experience for each employee across any work type. However, you cant just combine together a handful of individual chat and collaboration technologies to create them. You need a platform that will three things:
- Unifies work: Whether at home, on a plane or in an office, employees have consistent and reliable access to all the resources they need to be productive across any work channel, device or location.
- Secures work: Contextual access and app security, ensure applications and information remain secure regardless of where work happens.
- Simplifies work: Intelligence capabilities like machine learning, virtual assistants and simplified workflows personalize, guide and automate the work experience, so employees can work free from noise and perform at their best.
eBay has been distributing applications and information to over 9,000 call center employees and third-party contractors worldwide via Citrix virtual apps and desktop solutions for over a decade.
Citrix ADC is a leading provider of internal enterprise applications, as well as to improve the performance and execution of its public-facing online marketplace.
A few years ago, they approached us with a problem. Their traditional call center style was broken. They established large call center hubs in metropolitan areas with a lot of workers.
They were not a substitute for their competitors, who are both fighting or the same talent. And turnover was increasing. It was not a viable model.
They worked with us to create a new model of remote call center agents, the stay-at-home parent or caregiver in Utah, the retiree in Florida, and the gig-worker outside of Indianapolis. What we call the home force.
To support this, they transitioned to Citrix DaaS and expanded to new networking and security capabilities, including zero-trust access protection. But they didn''t stop there.
As the epidemic spread, the government expanded this secure remote access approach to its ad-place of 13,000 employees, and the decision to utilize our cloud-native networking services to increase flexibility and control/.
Minahan: We conducted a survey with Pulse, and more than half of IT leaders who answered (58.66%) say they have or will implemented a DaaS solution in the next 18 months. And (81.33%) plan to increase their investment in the coming year.
Then, they were asked to re-align the top three benefits they expect to reap in making the move, according to the polls.
- Increased security (41%)
- Cost savings (39.67%)
- Increased IT efficiency (13.33%)
With DaaS, IT can deliver secure desktops with the speed and scale that hybrid work demands, and provide safe and managed access to virtual software applications, no matter where their employees are working or what devices they are using.
And they get the same centralization and security benefits as VDI, along with improved scalability and reduced costs.
Minahan: We have been working with the major hyper scalers to provide us with the flexibility to handle their tasks in the location that best fits them.
Whether they stay in the data center or take the cloud, we provide them with the flexibility through a single control plane to monitor and manage distributed, multi-cloud environments. This has opened the door for DaaS to assist new use cases, including project-based demands for developers, contractors, seasonal workers, and M&A.