Druid, a Chatbot authoring company, has raised $15 million in funding

Druid, a Chatbot authoring company, has raised $15 million in funding ...

Druid, a no-code chatbot authoring platform used by major corporations such as UiPath and Orange, has raised $15 million in a series A round of funding.

The increase comes as businesses across the industry grapple with new strategies to increase their customer experience initiatives while simultaneously dealing with the labor problem.

Druid, which was founded in 2018 out of Romania, describes itself as an end-to-end platform that assists enterprises in building conversational business applications to facilitate interactions between employees and customers via text or voice-based systems.

Anyone in a company can leverage Druids natural language processing (NLP) smarts to help their applications interpret the purpose of the end user and provide them with the information they most likely need in a given context. That could be from assisting HR onboard new employees, to enabling retail companies to return a product they have purchased.

Druid provides its customers with the tools they need to improve their chatbots'' performance and underlying NLP model, based on analytics that demonstrate how accurate the existing model is, and how satisfied the end-user is to engage with the chatbot.

Druid had raised nearly $6 million in funding before, and the company, which has launched its latest series A cash injection, stated that it intends to double down on its hiring initiatives and expand across North America and Europe.

Karma Ventures and Hoxton Ventures partnered to conduct the Druids series A round, which included a handful of other stakeholders from across Europe.

You may also like: