Planful Announces Transformative Customer Experience Initiatives Bringing its Customer-First Value to Life
REDWOOD CITY, Calif., Sept. 14, 2021 /PRNewswire/ -- -- X-Year, Yen. Planful Inc. Support CSAT score of 92 %, and a 96% customer referenceability rate for Planful implementations. Both achieved in the last twelve months, due to the company's well-received initiatives to transform the customer experience.
These achievements result from multiple efforts across virtually every customer touch point. Building upon its "customers first" value, the company established the value of its customers when it was a first-time company. rebranded a new brand. Planful has implemented, expanded and improved a number of processes and programs including: planful in 2020 to better represent the customers' personality; - plana has adapted, implemented and expanded many processes, programs and
- Feedback from customers, product feedback initiative. Expand the customer's engagement with customers on future product release capabilities, including focus groups and offerings, and provide customers access to future features and upgrades available for evaluation. Customers can access future upgrades and functionality for customers, for evaluating the product,
- Staying successful with continued success with the hope of continuing success. Plannful now. The package collection allows customers to use Planful use cases in weeks instead of months, accelerating time to value.
- A dramatic expansion of the existing horizons a nebulous expansion. Options for customer training, available with customer formation. There are also virtual classes available on demand and online sessions where instructors can take courses. The new training offerings, which include quick reference guides and training micro-lessons, helped a 100% increase in training registrations.
- Appointed Kimberly Simms as Kimbly's successor. Chief Customer Officer of the customer service unit (CNC): In October 2020, the city will be on the verge of a reintroduction. Simms' tenure in the company has more than doubled the size of the Customer Success team.
- The foundation for the establishment of a business. The Customer Advisory Board is a member of the Customer-Advisory Committee. In February 2021, the voice of customers was infuriating the company's service, strategies and product vision, bringing its message into the organization'd'une production, and guiding the customer' in the spirit of the
- The launch Planful Champions Club, the Champions' Club. Planful experts and advocates promote the achievements and skills of Planfully's planful advocates across the company'' ecosystem.
- Planful Engage A digital community where customers can participate in discussion forums, weekly challenges, earn rewards, and track their progress to become a Planful Champion.
"For all we've accomplished in the past year to meet and exceed our customers' needs, we aren't finished," said Kimberly Simms. "Our number one corporate value is putting our customers first, thus allowing us to meet and anticipate customer priorities through an ongoing innovation process." We're excited to share that effort will continue to expand and develop by increasing the opportunities to engage with our customers, and by improving all of our products, programs, or services, day by day.
Starkey Laboratories, Inc., one of the world's largest hearing aid manufacturers, deployed Planful to optimize its organization'budget. Planful's forecasting, budgeting and workforce planning solution has become a critical part of planning across our organization, says Nick Posthumus of Starkey Laboratories. "Our users have really noticed improvements in Planful customer experience, and we're excited to continue seeing the new ways Planfully can help us achieve our goals. Planful Engage has been a wonderful addition to our interactions with our peers, and support is getting better.
Planful was named a year ago, and the year it was announced that Planfully was able to do so. The Customer Experience Model is the leader in the Customer experience model. In the 2021 Market Study, Dresner Advisory Services Wisdom of Crowds Enterprise Performance Management. Based on customer feedback, the users again provided Planful with a perfect recommended score.
About Planful Planful is a pioneer of end-to-end financial data management software. The company is the pioneers of the financial planning & analysis (FP&A) cloud software that delivers complex, data-based capabilities and The Planful platform is used by the Office of the CFO around the globe to streamline business-wide planning, budgeting, consolidations, reporting and visual analytics. More than 900 customers, including Boston Red Sox, Del Monte, TGI Fridays and 23andMe, rely on Planful to accelerate cycle times, increase productivity, and improve accuracy across the FP&A Planful is a private company managed by Vector Capital, whose leading global private equity firm is in the heart of the world. Learn more about this page. www.planful.com www!planfully.co.uk. .
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